RelayHealth - secure online connectivity solutions


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Providers

RelayHealth secure online connectivity solutions enable providers to connect with other providers, patients, payors and pharmacies online to get secure access to real-time information. RelayHealth leverages the strengths of best-in-class revenue cycle management solutions, creating an unprecedented entity that processes more than 1 billion financial transactions annually via the power of the most advanced switch in healthcare.

RelayHealth operates as a neutral partner in an open network environment and interoperates among all organizations, systems and solutions. We offer physician offices:

  • Improved productivity, efficiency, and satisfaction with access to care among patients and staff
  • An online business office that allows patients to access up-to-date account information and ability to pay their bills online
  • Real-time access to insurance eligibility, address and credit verification
  • Claims processing allowing providers and hospitals to connect easily with more than 1,800 payors nationwide
  • Remittance advice that saves time and prevents manual data entry errors
  • Statement processing that handles approximately 300 million patient documents annually for healthcare providers throughout the country

What Your Patients Can Do

Consult With Your Doctor

  • Request advice (via a RelayHealth webVisit®) about non-urgent symptoms when it's most convenient for you
  • Avoid telephone hassles and unnecessary office visits for minor problems
  • Conduct quick and easy interactive medical interviews that gather key data about your symptoms and relay it to your doctor, reducing back-and-forth communication
  • Realize stronger privacy and security compared to regular e-mail or the telephone
  • Access sent and received messages at any time for easy, online reference

Renew Prescriptions

  • Easily renew prescriptions with 24x7 online access
  • Request transmission of your prescription to your preferred pharmacy
  • Reference medication information anytime
  • View a list of all your current and past medications
  • Specify your delivery preference (pick up or mail order—if available)

Schedule Appointments

  • Request appointments even when the office is closed
  • Specify preferences for days and times
  • Cancel and reschedule appointments as needed
  • Enjoy the convenience of online appointment reminders

Maintain a Personal Health Record

  • Store all your healthcare information in one secure place, including:
    1. Family health history
    2. Immunization records
    3. Names of previous physicians
    4. Other health consideration notes
    5. Upload files such as scanned lab results
  • Conveniently access your personal health data at any time, from any computer with an Internet connection.
  • Maintain control over who has access to your health record—you decide.
  • Ensure that everyone involved in your health care has up-to-date health information to avoid medical errors or miscommunications.
  • Allow your care providers to access your Personal Health Record when they are responding to your messages, creating eScripts, or providing referrals.
  • Efficiently manage health records for yourself, your spouse, children or aging parents.

Receive Lab Results

  • Avoid phone tag
  • Get results more quickly—with an accompanying explanation from your doctor

Request Referrals

  • Submit requests even when the doctor's office is closed
  • Save time by quickly supplying the information your doctor requires

Access Medically Reviewed Information

  • Read medically reviewed information covering a full range of healthcare topics
  • Receive personalized healthcare reminders
  • Access links to doctor-recommended information and Web sites

Call Dabbs Computer Consultants at (877) 450-4029 for more information.

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