First off we'd like to appreciate the attention and expertise you gave to the selection and installation of our Lytec software. The archaic version we had was on an even more ancient computer which was showing signs of imminent collapse. We were a bit nervous about losing patient information and records, not to mention being able to function during business hours.
With your help we were able to quickly choose what software we needed. and arrange for the upgrade. Which, despite the time and complexity of installation, went smoothly and stress free. Your technician, Rob, handled everything so that we didn’t have to do anything on our end. Before starting, he did a superior job of explaining what was going to happen and why, and answered our questions willingly. While he remotely did the transfer we did not have to do anything with the computer or even be present. When we talked after it was complete, he was courteous, knowledgeable and patient with our low tech skill questions. He helped us be sure we could use the new program fully on our next business day.
After all was said and done, other than having a few very minor data transfer issues we had only a few questions on how to use some of the features of the updated software. We are smoothly and seamlessly up and running. We will use the 90 days of free help and assistance available should we need it.
We happily and highly recommend your company to anyone needing this software, whether starting out for the first time or needing to upgrade as we did.
Office Manager Middle Tennessee Family Medicine
Excellent IT service you can trust and receive respect from! Our three physician medical practice has been customers of DCC since 2001. We have used DCC exclusively for both IT and Medical software purchase and support. The customer service we have received has always been exceptional. Dabbs has been our provider through the build and move to a new office. To be working with staff that you feel are part of a family and will have your back is unreplaceable. I know that in my absence as a Practice Administrator if something comes up Dabbs and their highly trained staff will always be there to to keep our practice running smoothly. When other IT companies contact me, I have no desire to discuss options as I don't feel the service I receive from Dabbs can be replaced.
Office Manager MTCLD
One of the most professional organizations I have dealt with in the past 9 years. We had another IT vendor when we started this practice in 2003, and I have never regretted the switch to Dabbs after some rocky months with the other guys. You know it's a great company when there is not a lot of turnover in personnel, and I have been fortunate to work with the same technicians for most of the past decade. They know my practice, and the name of each of my employees. And they have always been tuned in to emerging technology and have never steered our practice in any direction but the RIGHT one. I love these guys.
Office Manager Mid State Surgery